Terms & Conditions

These terms apply when you open an account, add funds or play any game with us. By registering you confirm that you have read them and agree to them.

They sit alongside our privacy policy, the terms of each individual promotion and the rules of each game as shown in the game itself. Where a promotion term differs from this page, the promotion term applies to that offer only.

We may update these terms, for example to reflect changes in law, regulation, payment arrangements or the way the site works. Where a change materially affects you, we tell you in advance by e-mail or by a notice in your account. Continuing to use your account after that date means you accept the updated version.

You may hold an account only if you meet each of the conditions below. We may decline a registration, or close an account, where they are not met.

• You are at least 18 years old. Gambling with us is for adults only, and every account is subject to age checks.
• You are resident in the United Kingdom and the account is registered in your own name.
• The details you give us - name, date of birth, address, e-mail and telephone number - are accurate and complete, and you update them when they change.
• You hold one account only. Duplicate accounts may be closed and any bonus funds or bonus winnings on them removed.
• You play for yourself, not on behalf of anyone else, and you do not allow anyone else to use your account.
• The money you play with is your own and lawfully held.

Keeping your login safe

Your username and password are personal to you. Keep them private, use a password you do not use on other sites, and tell us straight away if you think someone else has access. Activity on your account is treated as yours unless we have good reason to believe otherwise.

If funds, a bet or a bonus are credited in error, whether through a technical fault, a pricing mistake or incorrect settlement, we may correct your balance and void the affected bets.

We hold a gaming licence and are required to know who our players are. Verification keeps minors out of play, protects your account and allows us to meet our anti-money laundering duties.

We may ask for documents when you register, before your first withdrawal and at other points where checks are needed. Your account may be limited until we have what we have asked for.

Documents can be uploaded in your account or sent to support@casinozetbet.co.uk. We look at them as quickly as we can and contact you if anything is unclear or out of date. If verification cannot be completed, we may close the account and return any deposits we are permitted to pay back.

Deposits

Deposits must come from a payment method held in your own name. The methods open to you, the minimum and maximum amounts and the processing times are shown in the cashier. Money in your account is not a deposit with a bank, earns no interest and is held for play.

Withdrawals

• We return funds to the same method you deposited with wherever that is possible; where it is not, we use another method in your name.
• A request may be held while verification or payment checks are completed.
• The limits that apply per request and per period are the limits shown in the cashier at the time you withdraw.
• Wagering on an active bonus must be met before the related funds become withdrawable.
• We do not charge for a standard withdrawal, though your payment provider may apply its own charges.

Bonuses and promotions

Each offer carries its own terms, which tell you the qualifying deposit, the wagering requirement, the maximum stake while the bonus is active, which games contribute and how long you have to use it. Please read them before you opt in. When a bonus expires, any remaining bonus balance and winnings from it may be removed.

We may withdraw an offer, or remove a bonus and the winnings from it, where an account is used to abuse promotions. That includes duplicate accounts, play arranged only to clear wagering, and stake patterns that work against the stated purpose of the offer.

Your account includes tools to help you stay in control: deposit limits, loss and stake limits, session reminders, a short time-out and self-exclusion for a longer period. A limit that reduces your spend takes effect immediately; a request to raise one takes effect only after a cooling-off period.

During self-exclusion we close play on your account and stop sending you marketing. GamStop allows you to self-exclude from all online operators licensed in Great Britain in a single step, and free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

Closing or suspending an account

• At your request. Ask in live chat or write to support@casinozetbet.co.uk, and we close the account and pay out any withdrawable balance once checks are complete.
• For inactivity. Where an account stays dormant for a long period we may close it, after contacting you using the details held on the account.
• For a breach of these terms. We may suspend or close an account for false details, duplicate accounts, abuse of promotions, suspected fraud or collusion, or unlawful use of funds, and we may void the affected bets.

Where we close an account, any balance that is rightfully yours is returned to you.

If something goes wrong

Contact live chat or write to support@casinozetbet.co.uk with your username, the date and what happened. Most matters are settled at first contact. Where more work is needed, we look into it and reply within a reasonable time, explaining what we have decided and why.

If our answer does not resolve things, you may take the matter to an independent dispute resolution service free of charge. We give you its details with our final response and co-operate with it fully.

Our responsibility and yours

We provide the site and the games with reasonable care and skill, but we cannot promise uninterrupted play. Maintenance, connection problems and faults at a game provider can all interrupt a session; where a game fails, the round is void and stakes are returned.

We are not responsible for losses that were not foreseeable, for your own device or internet connection, or for money lost through gambling itself. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are written in English and governed by the laws of England and Wales. If any part of them cannot be enforced, the remaining parts continue to apply.