About Us

Zetbet Casino is an online casino for players in the United Kingdom. Our games run in the browser on desktop and mobile, and your account, balance and game history stay the same whichever device you sign in from.

Our games are supplied by established studios and fall into three main groups:

• Slots - from straightforward three-reel games to multi-line titles with free spins and bonus rounds.
• Live tables - roulette, blackjack, baccarat and game shows dealt by human hosts and streamed in real time.
• Jackpots - pooled and in-game prize funds that pay out according to the rules of each title.

Four commitments decide how we run the site day to day.

1. Fair play. Results come from the random number generators built into each studio's software. We cannot change them, and the rules and return of every game are shown in its help screen.
2. Fast payouts. We process withdrawals as soon as the checks on your account are complete, using the methods and timescales shown in the cashier.
3. Safer gambling. The tools to cap your spending and your time sit in your account from the day you open it, not behind a request to support.
4. 18+ only. Accounts are for adults. We confirm age as part of verification and close any account held by someone under 18.

We hold a gaming licence and verify the accounts we open, so the checks described below are a normal part of playing with us.

Account verification

Before your first withdrawal, and sometimes sooner, we ask you to confirm your identity, age, address and payment method. You can upload documents from your account, and we tell you what we need and when the check is finished. This keeps other people from using your details and keeps underage play off the site.

Secure payments

Deposits and withdrawals use the payment providers listed in the cashier. Your details are encrypted in transit, withdrawals return to the method you deposited with wherever the provider allows it, and we never ask for your password or a security code by e-mail.

Support around the clock

Our support team is available at any hour. Use the live chat on the site for anything urgent, or write to support@casinozetbet.co.uk when you want a written record or need to attach a document. Complaints are looked into by our team, and we explain what we have decided and why.

Gambling should stay affordable entertainment. The following tools are in your account, and the limits shown there apply across the site.

• Deposit limits - a daily, weekly or monthly cap, with reductions applied straight away.
• Time-outs - a short, fixed break during which you cannot play or deposit.
• Self-exclusion - a longer closure of your account, including removal from our marketing.
• Reality checks - reminders of how long your session has run.

Free and confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you exclude yourself from online gambling sites licensed in Great Britain in a single step, and registering with it also closes play on your account with us.