Contact Us

This page explains how to contact us, what information helps us answer quickly, and how to raise a complaint about your account with us.

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How to reach us

You can contact our support team in two ways. Live chat is available on the site 24/7, and e-mail reaches us at support@casinozetbet.co.uk at any time.

Live chat: open the chat window on any page and an agent will join you. This is the quickest option for account and payment questions.
E-mail: write to support@casinozetbet.co.uk. This suits anything that needs documents or a longer explanation.

What to have ready when you write

Giving us these details in your first message saves a round of questions.

Your username, so we can find your account with us.
The game, bonus or transaction involved.
The date and time it happened, and the time zone you used.
A screenshot or the exact error message, if you saw one.

Keep your password private

We never ask for your password.

Common questions we help with

Our team handles the day-to-day running of your account with us, including:

Account access, registration and verification checks.
Deposits, withdrawals and the payment options shown in the cashier.
Bonuses, wagering requirements and promotional terms.
Technical issues with games, the site or your browser.

Safer gambling

Our games are for over-18s only. Ask us about deposit limits, a time-out or self-exclusion, and GambleAware, GamCare, GamStop and the National Gambling Helpline offer free, confidential help.

Complaints

If something has gone wrong, write to support@casinozetbet.co.uk with Complaint in the subject line and include your username and what you would like us to put right. We acknowledge your message and reply once it has been looked into.