Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every promotion we run, including deposit bonuses, free spins, cashback, tournaments, prize draws and loyalty rewards.

Each promotion also carries its own terms, shown next to the offer. Where a promotion's own terms differ from these, the promotion's terms apply to that offer. Where a point is covered by neither, our general Terms and Conditions apply.

To take part in any promotion:

• You must be 18 or over and hold a single account with us, registered in your own name.
• Your account details must match the documents we hold. We hold a gaming licence and verify accounts, and payouts of bonus winnings can be held until verification is complete.
• Promotions are open to residents of the United Kingdom unless the offer says otherwise.
• Offers are personal to you. They cannot be transferred, sold or shared.
• Unless an offer states otherwise, one claim is allowed per person, household, address, shared device, network connection and payment method.

Most offers must be claimed before you play. The steps below apply to a standard deposit offer.

1. Sign in and open the promotions area or the cashier.
2. Go through the offer's own terms: the qualifying deposit, accepted payment methods, wagering requirement, eligible games, maximum stake and expiry.
3. Opt in, or enter the code shown with the offer, before you deposit where a code is required.
4. Make a qualifying deposit using an accepted payment method.
5. Check the bonus details in your account to confirm the bonus funds or free spins have been added.

Qualifying deposits and payment methods

The minimum qualifying deposit for each offer is set out in the cashier. Some payment methods are excluded from promotions; the methods that qualify are listed in the cashier at the time you deposit. A deposit must clear before a bonus is added, and the payment method must be registered in your own name.

Most bonuses carry a wagering requirement: the total amount you need to stake before bonus funds, or winnings from free spins, become withdrawable cash. The multiplier, and whether it applies to the bonus only or to the deposit and bonus together, are shown with the offer.

Only settled stakes on eligible games count towards a wagering requirement. Bets that are cancelled or voided do not count, and neither do stakes placed while no bonus is active on your account.

Maximum stake while a bonus is active

While a bonus is active, a maximum stake per spin, round or hand applies. The figure is shown with the offer and in the bonus details in your account.

Bonus funds and free spins are valid for the period shown with the offer. Once that period ends, anything unused, together with winnings still tied to the bonus, is removed from your account.

Where your account holds both cash and bonus funds, stakes are taken in the order set out in the cashier. Some offers also cap the amount that can be converted to cash from bonus winnings. Where a cap applies, it is shown with the offer, and any amount above it is removed when the wagering requirement is met.

You can cancel an active bonus at any time before the wagering requirement is met, either in the bonus details in your account or by asking us. Cancelling removes the bonus and any winnings derived from it. Your own cash balance stays available to play or withdraw.

Withdrawals are paid to the method you deposited with wherever possible, and identity and payment checks are completed first.

Promotions are meant for players using them as ordinary entertainment. We treat the following as misuse:

• Opening or using more than one account, or acting together with others to claim the same offer repeatedly.
• Low-risk play designed only to clear a wagering requirement, including equal or opposite bets that cover most outcomes of the same event.
• Placing stakes above the maximum shown with the offer.
• Giving inaccurate registration details, or depositing with a payment method that is not in your name.
• Using software, automation or a fault in a game to gain an advantage, or taking advantage of an obvious error in a price or display.

Where we have reasonable grounds to believe an offer has been misused, we may remove the bonus and any winnings from it, void the affected bets, withhold further promotions and suspend the account while we look into it. Your own deposited funds remain yours, subject to the outcome of our checks and to our legal obligations.

We may add, change, suspend or end a promotion at any time, including for technical or security reasons. If an offer is already active on your account, a change will not reduce what you have fairly earned under it unless we are required to act for legal reasons.

A promotion should never be a reason to spend more than you planned. The tools in your account let you set your own boundaries before you claim an offer.

• Deposit limits on a daily, weekly or monthly basis, using the limits shown in your account.
• Reality checks that remind you how long a session has been running.
• Time-out, a short break during which you cannot deposit or play.
• Self-exclusion for a longer fixed period, after which the account stays closed until you ask us to reopen it and a cooling-off period has passed.
• Marketing preferences, which you can switch off at any time; you can still play without receiving offers.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you self-exclude from all online operators licensed in Great Britain through a single request.

For questions about a promotion, use the live chat on the site, e-mail support@casinozetbet.co.uk, or write to promotions@casinozetbet.co.uk. Please include your account username and the name of the offer so we can look at the right bonus.